Our FAQ section addresses some of the more common questions we receive and will be added to as need occurs. For more interactive please take a moment to review the online discussion board as well.
Q: I can't find how to edit or delete a document category.
A: You have found our fault! While you can edit/delete all other content in RealOA there is currently no edit/delete function in the RealOA control panel for document categories. If you send the changes you need made to support@realoa.com we'll be happy to take care of it for you.
Q: I was able to upload some documents, but others are not uploading. What is the problem?
A: The documents that are uploading probably have a character our database does not understand. Try changing the name of the document using only only alpha/numeric (letters/numbers) characters. This should solve the problem. If the problem persists, please email a copy of the document to us at support@realoa.com so we can try and duplicate your problem. Be sure to include your contact information so we can contact you.
Q: How many calendars can I create?
A: There are no limits to the number of calendars (or for that matter, any other content configured in the control panel). As a note, in RealOA v5 if you have a single calendar, then clicking on the calendar icon will open it directly. If you have multiple calendars, then clicking on the icon will open a list of your calendars with their descriptions.
Q: How can I do repeat events in the calendars?
A: Monthly repeating events are able to be scheduled simply by checking the date cooresponding to the event date.
Q: How do I set up office passwords and/or user names and passwords?
A: You can activate both office wide passwords and individual user authentication under the "Site Options" menu in the Real Office Assistant control panel. We would recommend you take a moment to review the tutorial guide to set up site security. Reference sections 4.2 and 6.5.
Q: Can I set the default 'view' for calendar events to daily, weekly, or monthly?
A: In Real Office Assistant you have the ability to view calendar events by day, week, or month. (Ref: www.realoa.com/demo/mainoffice). The default view anytime the page loads is for TODAY'S events. There is no user configurable setting for this default view. This is a deliberate decision. When a calendar is viewed by any person it is in almost every case initially to see what is happening TODAY. Our mission is to provide the needed and obvious information with little or no obstacles to that information being seen, hence the default for DAILY view.
Q: How can I create bold text or other text effects in a calendar event or announcement?
A: You can format text entry in RealOA using HTML. For a simple set of examples that anyone can use effectively go to: http://www.realoa.com/training/usinghtml.htm
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